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Mal in The Guardian
'Recent research shows that almost 14 million people in the UK have either changed or considered changing their bank, healthcare or utility provider in the past year because they didn't feel they were getting 'anything back' from the relationship and found that one in 10 of us are set to terminate supplier agreements due to a lack of trust or respect,' writes Mal Fletcher in an article published this week in The Guardian's Public section online.
'The research highlights a renaissance of traditional values such as trust and security.' Mal continues. 'These are traits more commonly associated with personal relationships that are now creeping into the decision-making process when people choose service providers, in both the private and public sectors.'
The research, undertaken by the Benenden Healthcare group, one of the UK's leading health care providers, was part of a campaign seeking to measure consumer attitudes in the midst of recession.
It asks the question, 'Are consumers looking for a more traditional level of service in the face of the economic downturn?'
Read The Guardian article by Mal at: http://www.guardianpublic.co.uk/service-providers.
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Keywords: guardian | the guardian | consumer
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Mal, you and your team are doing an amazing job! It is a privilege to know you! Bless you and your family...
Mark & Tammy, Canada
I've seen Mal Fletcher speak several times at Wave Church, USA. He is leading the charge in bringing the local church and God's message to the mainstream market. I look forward to this website everyday and the encouragement it gives... Thank you Mal for all that you do!
Sam, United States
Hi Mal & team, I'm a great fan and daily look forward to my time with your recharge article. I love your site and your articles are truly cutting edge material. The best site by far in my opinion.
Francois, South Africa
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